I am a current subscriber. How does this channel rebrand impact my TV package?
You will notice a new look and feel starting September 12. There are no changes to the channel numbers, packaging , or the great content you were previously watching.
Will I automatically get CTV Drama Channel since I have CTV?
CTV Drama Channel is not automatically included with CTV.
How do I add CTV Drama Channel to my TV package?
Contact your TV service provider to order CTV Drama Channel.
Is there an On Demand channel?
Yes! An On Demand channel is included as part of a subscription.
What is the CTV Drama Channel app?
The CTV Drama Channel app gives you access to the best live and on-demand content in Canada on many platforms at any time, everywhere. This video streaming service allows you to enjoy many of your favourite TV shows live on multiple devices as well as access a large library of on-demand video content.
The CTV Drama Channel app keeps you connected to some of your favourite programs on your desktop, laptop, smartphone, and tablet.
Can I access the CTV Drama Channel app from any device?
Access to CTV Drama Channel app content is supported on iPhone, iPad, Android, and web-connected desktop and laptop computers. We currently do not support Blackberry.
Will streaming TV shows use my cellular data plan (3G/4G/LTE)?
If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.
Can I watch CTV Drama Channel app content outside of Canada?
No. If you are physically outside Canada, the CTV Drama Channel app will not be available to you for viewing.
Where do I get the CTV Drama Channel app?
The CTV Drama Channel app is available for download in the App Store (iOS) & Google Play (Android), or you can visit ctvdrama.ca to get started. Once you have downloaded the CTV Drama Channel App or have gone to ctvdrama.ca, select “Sign In," select your TV service provider, and follow the login steps. Content from the CTV Drama Channel app is also available on set top box and other platforms provided by participating service providers.
Which devices does the CTV Drama Channel app support?
The CTV Drama Channel app supports the following:
iPad, iPod, and iPhone running iOS 7.1+ Android tablets and smartphones running version 4.0+ Mac: 10.6+: Browsers: Safari, Firefox and Chrome PC: IE9+, Firefox, Chrome
You cannot watch the live stream and certain content through the browser on your mobile device due to content security restrictions. Please download the iOS or Android app to enjoy the full CTV Drama Channel app experience.
Does the CTV Drama Channel app have support for other devices?
We are constantly adding new platforms to the CTV Drama Channel app so that you can watch any way you love watching TV. Check back in for regular updates.
Do I need a specific web browser to access the CTV Drama Channel app?
You can watch the CTV Drama Channel app from your computer at ctvdrama.ca. The CTV Drama Channel app will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome and Safari.
Steps to download:
Visit the browser’s home page that you want to update.
The CTV Drama Channel app is for everybody who loves amazing TV and has a subscription to CTV Drama Channel with a participating television service provider. Your access to CTV Drama Channel programs is linked to your TV subscription.
My television provider is not listed, what can I do to get the CTV Drama Channel app offered?
The CTV Drama Channel app is provided to Bell FIBE, Bell Satellite TV, Rogers, Eastlink, and TELUS subscribers, but we are in talks with all television service providers to get it in your hands. If your provider is not listed, please contact them and let them know you are interested.
Why is the CTV Drama Channel app only available with a TV subscription?
The CTV Drama Channel app is a complementary TV service designed to enhance the programming you already get from your TV service provider. The CTV Drama Channel app offers many more hours of content, exclusives, and live streams of the broadcast channel, all available as added value to users who have a subscription.
Can I play video on the CTV Drama Channel app from more than one device at a time?
Yes, members of a household can stream the CTV Drama Channel app concurrently on up to two devices and also watch content via a set-top box at the same time.
How many devices can be linked to one CTV Drama Channel app account?
You may have up to five devices connected to your CTV Drama Channel app account at any time.
Will the CTV Drama Channel app use my personal information/data?
The CTV Drama Channel app will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.
I am unable to download or install the app. What should I do?
The app is available through the Canadian Google Play store or the Canadian Apple App Store. Make sure you are in the Canadian version of the stores and that you do not have any controls set up on your account that restrict access to apps with content meant for mature audiences. If you are still having difficulty with downloading the app, please contact Google or Apple Help Info for further assistance.
I have downloaded the app but it will not open or it keeps crashing. What should I do?
The app may not be installed correctly. Please uninstall the app completely, and then install it again.
I am having problems signing in. Who can help me?
For problems signing in, you will need to contact your TV service provider at:
Bell Fibe - 1.866.FIBREOP (342.7367) or fibreop.ca/myaccount
Bell Satellite - 1.888.759.3474 or mybell.bell.ca/Registration
Bell Aliant - 1-866-FIBREOP (1-866-342-7367) or bellaliant.net/myaccount
Bell MTS - 1-204-CALL-MTS (204-225-5687)
Cogeco - 1-855-701-4881
Eastlink - 1-888-345-1111 (24/7) or Live Chat or email can be launched - http://www.eastlink.ca/about/contact.aspx
EBOX - 1-844-323-EBOX (3269)
HuronTel - 1-877-395-3800
Rogers - 1-888-764-3771
RuralWave - 1-866-930-3846
SaskTel - 1-800-SASKTEL (1-800-727-5835) or sasktel.com/support
Shaw - 1-888-472-2222or shaw.custhelp.com/app/ask
Source Cable - 1-866-785-7851 or email@example.com
start.tv - 1-866-434-5888
Tbaytel - 1-800-264-9501
Telus - 310-6988 or telus.com/gethelp
I forgot my login information. What can I do?
Don’t worry, it happens to the best of us. Just contact your TV service provider:
CTV Drama Channel has a wide-range of content including full episodes, live events, exclusive clips, and behind-the-scenes extras.
When do full episodes become available for viewing?
The timeframe varies from show to show and channel to channel, but most content will appear online twenty four hours after it airs. Check the Latest/Most Recent collection of Videos for the latest available clips and episodes. New content is added often, so make sure you keep checking back for new clips and exclusive content!
Can I share clips from the CTV Drama Channel with my friends or embed the clips in my blog or social networks?
You can share clips to Facebook or Twitter or by copying the external share links located by the player. The player does not support embedded clips at this time but it is a feature we are working hard to deliver. If you are a journalist or blogger covering the programming, please visit bellmediapr.ca and contact the Communications Department.
Why can't I view some of my favourite shows online?
Due to broadcast agreements, we do not own the rights to all shows we broadcast on television to stream on the Internet. Also, the length of time we can make the episodes available for streaming can vary, so your favourite show might only be available for a limited amount of time.
Are videos available in closed captioning?
Closed captioning and described video are available on some of our programs.
Why am I getting a “video playback error” on my device?
This message will be displayed when you try to watch CTV Drama Channel app video content on iOS or Android devices that do not have an official release of the OS (operating system) software. The CTV Drama Channel app only supports official releases. “Jailbroken” devices are not supported.
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
The CTV Drama Channel app was designed for the best TV watching experience possible. It automatically detects your connection speed and sends you the highest quality video stream your connection can support. If you have concerns about video streaming consuming your Internet bandwidth allocation, you have the option to use your set-top box.
The player functions are not working. What should I do?
You can try refreshing your browser, or if in an app, hard-close the app and try again.
When I try to watch a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening?
All CTV Drama Channel app videos are tested before they are released. The most common cause of skipping in video is an issue with your Internet connection.
What are the system requirements to access the CTV Drama Channel app from my computer?
For the best viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begin playing on your computer. If you are a Windows user, the CTV Drama Channel app requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better. The CTV Drama Channel app requires the Adobe® Flash® Player to stream video content. If you do not have the proper version of the Adobe® Flash® Player installed on your computer you will be required to update it before being able to sign in or watch any video.
While trying to watch video on the website, I received an "Adobe Flash Player is out-of-date" message.
While trying to watch video on the website, I received a "Right Click to play Adobe Flash Player" or "Enable Adobe Flash Player" message.
Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html
Why is Flash being disabled in my browser by default?
Browsers such as Google Chrome, Mozilla Firefox, Apple Safari disable flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.
I'm trying to view a video but it says that the content is no longer available?
Due to licensing agreements with our content providers, some content is only available on certain platforms or for a certain period of time before expiration.
What's the deal with ad blocking software?
You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.
Do I need to disable my anti-virus software or any firewalls in order to access the CTV Drama Channel app on my computer?
The CTV Drama Channel app operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of the CTV Drama Channel app to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access the CTV Drama Channel app. To make the CTV Drama Channel app an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.
Do I need to adjust any web browser security settings on my computer to watch the CTV Drama Channel app?
I am in Canada but Bravo GO says that I am outside Canada. What can I do?
First ensure a VPN or Proxy is not enabled.
I saw a program on CTV Drama Channel that I'd like to watch again. How can I find out the replay date?
Take a look at the program schedule on the CTV Drama Channel website. The schedule lists the programming for the current and following week. If you do not see it listed, try checking again in a couple of weeks.
Can I get a copy of a program I saw on CTV Drama Channel?
Unfortunately, copies of programs aired on CTV Drama Channel are not available to the public for purchase from CTV Drama Channel. We suggest that you check our program schedule to see if and when the program will air again.
Can I request that CTV Drama Channel air a particular film or program?
CTV Drama Channels generally does not take programming requests.